How SosoSend Keeps Your Money and Data Safe

At SosoSend, your trust is our most valuable asset. Every transfer you make is protected by multiple layers of security — from the moment you sign up to the moment your recipient receives their funds.

Regulated and Compliant

SosoSend operates in accordance with the money transmission laws and financial regulations of the countries in which it provides services. We work with licensed and regulated payment partners across our corridors to ensure that every transaction — whether by bank transfer, cash pickup, or mobile money — is processed lawfully and securely.

For details on how SosoSend is regulated in your country, please contact us.

Bank-Level Security and Encryption

SosoSend uses state-of-the-art, bank-level security and encryption technology to protect your payments and personal data:

  • End-to-end encryption — All data transmitted between your device and our servers is protected with industry-standard SSL/TLS encryption.
  • Two-Factor Authentication (2FA) — Add an extra layer of protection to your account so that only you can access it, even if your password is compromised.
  • Secure payment processing — Your card and bank details are handled through PCI-DSS compliant payment infrastructure and are never stored in plain text.
  • Continuous monitoring — Our systems monitor transactions in real time to detect and prevent fraud, unauthorized access, and suspicious activity.

Your Money Is Tracked Every Step of the Way

With real-time transaction tracking, you always know exactly where your money is. From the moment you confirm a transfer, you receive instant confirmation and live status updates until the funds are safely delivered to your recipient.

Identity Verification That Protects Everyone

To keep our platform safe from fraud and money laundering, SosoSend follows strict Know Your Customer (KYC) and Anti-Money Laundering (AML) procedures. Verifying your identity helps us:

  • Protect your account from unauthorized use
  • Ensure your money reaches the right recipient
  • Comply with international financial regulations

Your verification documents are stored securely and used only for compliance purposes.

Your Data, Protected

SosoSend complies with applicable data protection regulations, including the EU General Data Protection Regulation (GDPR), in the countries in which we operate. We collect only the information necessary to provide our services, and we never sell your personal data to third parties.

Read our full Privacy Policy to learn how we collect, use, and protect your information.

Dedicated Support, Whenever You Need It

Security questions? Suspicious activity on your account? Our customer support team is available 24/7 to help. If you ever notice anything unusual, contact us immediately and we'll act fast to secure your account.

Tips to Keep Your Account Safe

While we work hard to protect you, here are a few simple steps you can take:

  • Enable Two-Factor Authentication (2FA) on your account
  • Use a strong, unique password and never share it with anyone
  • Only send money to people you know and trust
  • Beware of phishing — SosoSend will never ask for your password by email, SMS, or phone
  • Always access SosoSend through our official website or mobile app

Have more questions about how we keep your money safe? Visit our How It Works page or get in touch with our team.

In the digital age, privacy concerns have become increasingly paramount, prompting the European Union to enact the General Data Protection Regulation (GDPR) in 2018. Among its many provisions, GDPR sets strict guidelines for the collection and processing of personal data, including the use of cookies on websites. Terms and Condition